Terms

Last updated: 13 October 2026. LabelCub is a one-person, made-to-order business. By placing an order, you agree to the following.

Made to order

Every label sheet is printed specifically for you after payment, using the theme, pack, name(s) and font you chose. There's no stock. Nothing is printed until your order is paid.

Pricing and payment

Prices are shown in South African Rand and confirmed at checkout before you pay. Payment is processed securely by PayFast; we never see or store your card details. An order is only confirmed once payment is verified.

Delivery policy

• Where we deliver: anywhere in South Africa, to the address you enter at checkout. We do not currently ship outside South Africa.
• Dispatch: orders are printed, cut and dispatched within 2 business days of payment being confirmed.
• Courier: orders are delivered by The Courier Guy. Delivery typically takes 2 to 5 business days after dispatch, depending on your area. Remote areas can take longer.
• Tracking: you'll receive a tracking link by email as soon as your order ships.
• Shipping cost: a flat fee per order, shown at checkout before you pay. Your first order ships free anywhere in South Africa.
• Wrong or incomplete address: we ship to the address you entered. If you spot a mistake after paying, email us straight away. If your order hasn't been printed yet we can usually update it. If a parcel is returned because of an incorrect address, re-sending it is at your cost.
• Delays and lost parcels: if your order hasn't arrived within 10 business days of dispatch, email us and we'll trace it with the courier. If it can't be found, we'll reprint and resend it, or refund you in full.

Cancellation policy

• Before printing starts: you can cancel for a full refund. Email orders@labelcub.co.za with your order number as soon as possible. Because orders are printed within 2 business days, the sooner you write, the better.
• After printing has started: we can't cancel the order, because the labels have been made specifically for you with the names you chose.
• Abandoned or failed payments: if payment is cancelled or fails at PayFast, no order is created, no labels are printed and you are not charged.
• If we cancel: if we can't fulfil your order for any reason, we'll tell you and refund you in full.

Refund and returns policy

• Personalised items: each order is made to your specification, so we don't accept returns or give refunds for a change of mind once printing has started.
• Misprints, damage or errors on our side: if your labels arrive damaged, are misprinted, or don't match what you ordered, email us within 7 days of delivery with your order number and a photo. We'll reprint and resend at no cost, or, if you prefer, refund you in full including shipping.
• Spelling or details you entered: we print exactly what you typed and confirmed in the preview, so we can't refund or reprint free of charge for a spelling mistake in your order. We're happy to help you place a corrected order.
• How refunds are paid: refunds are made to the original payment method, via PayFast, within 7 business days of us approving the refund. Your bank may take a few additional days to show it.
• Your legal rights: nothing in these terms limits your rights under the Consumer Protection Act, including your right to goods that are free of defects.

Accuracy of what you type

The name(s) shown in the live preview at checkout are exactly what gets printed. Please double-check spelling before paying. We print what you typed.

Contact

Questions about an order, a cancellation or a refund: orders@labelcub.co.za. We aim to reply within 1 business day. See also our Contact page and Privacy policy.